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Aeroplan class action suit?

One of my favourite things monitoring this blog stems from a post I made last year about Aeroplan disenfranchising its members who did not keep ponying up. Almost everyday lately I have been getting a comment from some furious person who lost their points. At some point along the way someone suggested the idea of a class action suit and that has resonated with many commenters.

Hoisted from the comments area is the following offer:

Shawn | sueaeroplan@hotmail.com

Time to walk the walk. If any of you are seriously interested in pursuing a class action lawsuit against Aeroplan for forfeited miles contact me at ’sueaeroplan@hotmail.com’.

Although not currently practicing, I am an Ontario lawyer in good standing and I am willing to devote whatever time I can to this project.

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Comments

Comment from Bill Barnes
Time: January 10, 2008, 8:37 pm

I have recently discovered that my points have been wiped due to inactivity. I am interested in learning and possibly being party within any class action lawsuit that may be in the works.

Thanks

bill

Comment from Cal Anderson
Time: February 7, 2008, 10:36 pm

I just saw a preview of a news story regarding this. I went to my computer to check my Aeroplan account which I started in 1998, and there is a zero balance.

I will actively participate in any class action suit regarding this.
It’s just not right or fair.

Cal

Comment from devinder chahal
Time: February 9, 2008, 5:24 pm

my points were wiped out as well i would like be part of any action that can be taken to get them back
thanks for your time please keep me posted
have great day

Comment from John Connolly
Time: February 16, 2008, 4:20 pm

Count me in for a class action suit. I lost 67,000 points that I had been saving over the years to make a trip to Europe. They were wiped out on November 15th, 2007 even though I had made reservations to go to Asia on October 15th, 2007. I wrote to Aero plan to complain and explain the circumstances, but they didn’t even to have the courtesy to reply.

Comment from Jeff Mackenzie
Time: February 18, 2008, 12:43 pm

I am planning on suing aeroplan in small claims court, but I would consider entering a class action suit. Please let me know if this has been commenced.

Comment from Pat McConvey
Time: February 18, 2008, 9:05 pm

I shall also participate with action against aeroplan for removing my 82000 points accumulated since 1998. Thanks. The communication to customers was poorly done, might I venture to say almost intentionally obscure, in a tiny message at the end of a long letter that reiterated their past warning about the 7 year plan. I am abhored by their callous and greedy tactics.

Comment from Charlotte Pakulak
Time: February 20, 2008, 10:40 pm

I am also disgusted to find our points wiped out shortly before I tried to use them. The warning was so well hidden, I would bet more people DIDN’T see it, than did. How convenient for Aeroplan.

Count me in, on any class action lawsuit that is started.

Comment from Saad Hanna
Time: February 24, 2008, 6:34 am

I am interested in additional information on joining the class action lawsuit, (cost, length of time..?) But don’t believe that you can win this one. Aeroplan isn’t the only company that does this. Sears has been doing this for long time. If it is a condition of the agreement to join then what chance do we have to win. Maybe more productive is to start organizing to boycott Aeroplan and any credit card that support them.

Comment from Adelio De Civita
Time: March 7, 2008, 11:19 am

I too have just found out this morning, I lost my 300,000 plus points, shamefull! Do count me in a class action suit against these thiefs

Comment from John Connolly
Time: March 12, 2008, 8:05 pm

I will have to remove my name from this class action suit as I appealed the decision to remove my points and had them reinstated.

Comment from Tracy Collins
Time: April 7, 2008, 5:45 pm

I have been trying to appeal since Aug 2007 and just found out they rejected my appeal on absolutely shameful conditions. What is the status of a class action suit?

Comment from Cathy
Time: April 10, 2008, 10:01 pm

Aeroplan points – I lost mine as well – I would be intrested in hearing more information regarding a class action suit.

Comment from Reg bennett
Time: April 26, 2008, 8:29 pm

I would like to join your class action suite. Please keep me up to date so I can participate.

Thanks,

Reg Bennett

Comment from Todd Burdon
Time: May 4, 2008, 5:13 pm

I have been a member of aeroplan since 1992 and have never redeemed my points – thousands upon thousands of points have been taken away without my knowledge – I just found out today that aeroplan decided not to honour their points for longer than 12 months? This is outrageous, please include me in your class action suit – I will take this one all the way!

Comment from Ian Brett
Time: May 16, 2008, 6:24 pm

I must add my name to your list. I just discovered that all the 49,000 we had accumulated were stolen by AeroPlan just 2 weeks ago. To get these back I must now pay $500. How can this be legal.

Comment from Gee
Time: May 28, 2008, 7:50 am

I would like to join the class action lawsuit as well. Lost over 94,000 points that I’ve been accumulating since 1990 without prior warning.

Comment from Dawid
Time: June 5, 2008, 11:58 am

Yes, I am in.
Aeorplan is asking me for $294 to get my 25,ooo points back.

I think it looks like a retroactive billing (see the lawsuit vs Telus and Rogers in Vancouver).

Should we ask actually Air Canada, who just sold the Aeorplan, to pay for the re-instatements?

Dawid

Comment from Dawid
Time: June 5, 2008, 1:51 pm

I wish I could be there at the meeting to see how many people with drop the Aeroplan and Air Canada at the same time.

Aeroplan Income Fund (TSX: AER.UN) will hold its Annual and Special Meeting of unitholders on Thursday, June 19, 2008.

Time: 10 am EST
Location: Trading Floor at the Design Exchange 234 Bay Street, Toronto Dominion Centre, Toronto, ON
By telephone: 1-866-540-8136 (toll free) or 416-641-6112. Please allow 10 minutes to be connected to the conference call.

For further information: Media: Michèle Meier, (514) 205-7028, michele.meier@aeroplan.com; JoAnne Hayes, (416) 352-3706, joanne.hayes@aeroplan.com; Analysts: Trish Moran, (416) 352-3728, trish.moran@aeroplan.com

Comment from Dale
Time: June 7, 2008, 9:35 am

Planned to use my accumulated points since 1992 for a special family gathering. I was robbed of 85,000 points. I get promotional emails al the time from aeroplan, but remember none about you are loosing your miles. I am furious. What is the best action?
I believe the viral nature of the web can be used to spread this outrageous action. I am here to help, but would like guidance from those who have been victims already. In the meantime:
1. promote the hell out of Cathay and Westjet.
2. return all air canada newspaper ads in the non-return addressed envelope to air canada sales offices with no postage – opps forgot.
3. flood aeroplan with phone enquiries to tie up their lines for customers who have not yet lost their miles.
4. other ideas for corporate revenge?
I am P&%$*ed about this!

Comment from Dale
Time: June 7, 2008, 9:49 am

I am creating a community.
Please email your aeroplan losses to:
aero.disloyalty@gmail.com
You will be kept up to date on what the community can do to put pressure on AP and AC to give back what they stole.
Thanks and lets all work together!

Comment from Dale
Time: June 7, 2008, 10:16 am

Starting a community about this.
Send your aeroplan horror stories to:
aero.disloyalty at gmail.com
I will provide a summary of experience/advise.
Lets work together on this.
Thx.

Comment from George Wright
Time: June 17, 2008, 10:42 am

My wife recently loss over 100,000 points due to inactivity, that kind of action is totally absurd. It is points that she paid for over a number of years and they should not be allowed to take them from her. I am interested in a class action suit.

Comment from Jamil Sawaya
Time: June 24, 2008, 1:01 am

I too lost over 75,000 points. I recall that i liked that aeroplan did not have an expiry on their points. I don’t recall when it changed. I called and asked and they said they sent me notice to my e-mail. My e-mail address had changed a few times over the years. Now I have a permanent e-mail address but apparently it was my responsibility to update my account. I had actually done that but they were still e-mailing my old account and told me that it was my responsibility to follow up on the fact that I was not receiving statements. If they had just sent me notice by regular mail, I would have been able to respond accordingly and in time. I realize that the original contracts said and continue to say that “these policies may change at any time,” but I would think it reasonable to have grandfathered existing aeroplan members and applied the expiration to new members and to points accumulated after the change. I would love to join a class action suit if one exists or will exist.

Comment from !(>.
Time: July 10, 2008, 9:46 pm

I would also be interested in participating in any class action suit after finding out that my account was wiped out (almost 50,000 points) with absolutely no notice that I was at risk of losing them.

Apparently only some select few get notified when their points are in peril, I was not one of them despite having the same mailing address and active email address since 1999, when I signed on with Aeroplan.

On top of the callousness of the call centre staff, I find it even more infuriating not to have any direct recourse. Mailing addresses are nowhere to be found on-line and their website is about as useful as a snowmobile in a tropical rainforest.

Comment from Sam
Time: July 12, 2008, 7:17 am

I’m so upset with aeroplan, they stole over 100,000 miles with no notice or justification. But I still get their junk mail every week.
I just cancelled 4 tickets I had just purchased for a family trip this summer, because I just found out my aeroplan account is at a big fat zero. I’ve been a member since 1992, that’s called loyalty … something AC knows nothing about.
They are obviously up to their old tricks again. Feed the loyal customers to upper management for dinner and take away any sense of security in their rewards program (this must be a sick joke).
Their CEO has padded his wallet and has left us all pleading for the miles we’ve earned and charging us with a re-instatement fee?
Where’s the justice here???
Sign me up for a class-action, twice please!

Comment from Bernie MacMillan
Time: July 16, 2008, 12:20 pm

I too have had my points stolen from me – over 80,000. The Aeroplan employees were rude and disrespectful in their dealings with me. I would be very interested in persuing a class action law suit.

Comment from Andre Binette
Time: August 8, 2008, 9:11 pm

Same story. Got robbed too! Hopefully karma does exist and the bastards will go belly up.

Comment from Don Gray
Time: August 21, 2008, 3:44 pm

Call me stupid but I just found out that the 90,000 points I had in my account had been cancelled. I have been an Aeroplan member since 1987. When I called to inquire about my account they said they had cancelled the points due to inactivity in the last 12 months. I was never informed by Air Canada that the points were in jeopardy. To rub salt in the wound they said I could buy my points back for
$900. This seems to me to be theft and blackmail. The obvious question is how can the change the plan without having consumers be notified and sign
off on the change.
I suspect this is a dead issue but I am really upset about the fact that this seems dishonest. No wonder the Air Canada is in trouble they are managed by dishonest people with no concern for customers.

Comment from Ram
Time: September 3, 2008, 5:42 pm

Same story. I joined early last year and just found out that I lost all 50000 points I transferred from my AmEx card :(
They want me to pay $530 to reinstate my points. This is ridiculous as I did not receive any thing in the mail from them about the points expiring.
I am interested in joining the lawsuit as well.

Thanks,
Ram

Comment from Paul Allison
Time: September 9, 2008, 10:44 am

Count me in on the suit. I had 90,000 points wiped out. They sent me an e-mail to state the changes that they are making and that I had two years to use my points. Around four weeks later I went on to their web site and discovered my points were gone! I have called them and they could not give me an answer. I was told to wright to the president which I did and one year later still no reply. I still have the e-mail they sent to me.
Thanks
Paul

Comment from Gordon Harvey
Time: September 23, 2008, 7:34 am

I’m in. This is total crap. Gift cards are no longer allowed to expire, why are loyalty points? 7 years might be fair, but not flying for a year when your father gets cancer and dies. Yeah, the first thing on my mind was to make sure I used my aeroplan acct.

This needs to be made illegal.

Comment from Penny Gardiner
Time: October 9, 2008, 1:43 pm

I discovered this site while looking (fruitlessly) for an address for Aeroplan.
I lost 75,000 point without warning. Class action sounds VERY interesting.

Comment from Eva
Time: October 17, 2008, 9:29 am

Count me in on the suit. I had close to 50,000 points wiped out without proper warning.

Comment from Rick Kniazeff
Time: October 27, 2008, 9:54 am

I can’t believe how Aeroplan feels it’s perfectly OK to rip people off. I receive hundreds of emails, I didn’t have time to read one from them telling me to use my card or loose my points. I had over 200k worth of miles!!! I say we sue their asses based on the communication being passive (no response required). If a bank threatened to close an account with money in it, they would need confirmation of some sort that the client has been told. These bastards need to pay!!!

Comment from John Doe
Time: October 29, 2008, 4:23 pm

I lost 40k miles out of nowhere….this is clearly not acceptable. I am seeing a lot of folks here have lost a lot more than me and this needs to be taken care of.

Is there any work in progress on approaching Aeroplan with a group petition or something? Count me in for the class action suite as well!!

Comment from John Dicesare
Time: October 29, 2008, 6:24 pm

I’m in too. Just checked my account and my points were ALL removed some time after June 2008. To think that every time I used Air Canada I thought I was being a good Canadian.

COUNT ME IN!

Comment from Gemal Hummad
Time: December 7, 2008, 11:06 pm

I too lost 58,000 aeroplan miles due to inactivity. In 2007, I attempted 3 times to book a flight to the US. There were no seats available for Aeroplan booking. I then tried to book a flight to Europe. I was told I was short 2000 points. They wanted to charge me nearly 70% of the ticket price to make up for the shortfall. I was astounded. Now, today, I just found out that I lost all my miles. I suspect it is due to inactivity. I plan to call them tomorrow to give an earful. Don’t believe these Air Canada rip offs tell you that aeoroplan points are a courtesy. That is a load of dung. Fact is, if you earn them using your member credit card, you have to pay an annual fee for the card. I pay Royal Bank $120. In addition, Air Canada gets free marketing and advertising benefits by advertising Aeroplan. All pariticipating businesses advertise Air Canada logo in their flyers, newsprint, raidio tv and online advertisements. There is no FREE LUNCH. Every thing Air Canada does is calculated to maximize shareholder profit. If there is a class action law suit pending, I will be glad to add my name. I cannot believe it I have deliberately and carefuly spent $60,000 to earn that many Aeroplan miles, only to lose them by a shady self-serving rule that Air Canada created and implemented. Only an a law suit will decide the legality of this rule.

Comment from Jeremy Cooperstock
Time: December 11, 2008, 5:22 pm

Hasn’t anyone actually followed through with a small claims action of their own? Waiting around for a class action lawsuit to materialize is perhaps not the most expedient route. My wife lost her accumulated Aeroplan miles without notice (they claim they sent various emails warning of pending expiration but we have no record of their receipt). We’re about to file suit tomorrow in Montreal.

Comment from Neil
Time: December 25, 2008, 12:43 pm

I lost 70,000 points, if I remember correctly then when this expiry policy was launched starting Jan 2007, was told that any miles accumulated upto dec 31, 2006 will be good untill dec 31, 2013. Now I checked late and all 70,000 of them are gone. when contacted was told to buy back for 3cent a mile. Aerolpan is acting not only wierd but too smart. If any body wants to start a class action please let me know, I want to join.
Neil

Comment from Jeff
Time: December 26, 2008, 10:23 am

I was planning to treat a staff member to two tickets to her homeland of Slovakia, thinking I had lots of points accumulated from years of business travel. Shockingly, Aeroplan had wiped out over 750,000 points due to inactivity. I just told my brother and he said his 80,000 points were also history. Count us in for a class action victory!

Comment from Katia Berdichevsky
Time: February 1, 2009, 9:09 am

I am appalled. I will join ANY class action lawsuit against this unscrupulous company. I have just been notified (first time) that I lost my 52,000 points and will have to pay over $ 560 to reactivate my account and get these back! They are holding our miles hostage!! This is completely ruthless and needs to be stopped. I asked if I couls speak with someone higher than a supervisor, and the woman a complete moron, told me that she was ” the end of the line” and if I wished I would write a letter to a PO box- attention the Executive Office!! Not even a real person!! Yet, they think it is legal and legitimate to notify me, via EMAIL that my account will expire- except- the email was not received and I have no record of it. According to them, they don’t have to notify at all, its our responsibility to keep our accounts active!!!

This is insane!! PLEASE someone launch this soon. I am willing to contact media, and anyone else who will listen- something needs to be done!!

Comment from Randy Hoffman
Time: February 2, 2009, 11:38 am

I just found that I have lost over 100,000 points with Aeroplan. I have been a member since 1994, and have no knowledge of expiration periods for the points. Apparently I have “received” emails to this effect, but I have no recollection.
The upshot of the conversation with the supervisor at Aeroplan is that my loss is my fault because I did not keep abreast of their program changes.
I find Aeroplan’s approach to be pretty high-handed and certainly not conducive to retaining customers through a loyalty program.

If there is going to be a class action suit, keep me informed!

Comment from Judy Springer
Time: February 3, 2009, 4:18 pm

I just learnt that I have lost over 80,000 points. Please add me to to the list of people wanting to join a class action lawsuit. I never received the alleged email advising of the expiration. We need to do something about this.

Comment from Peter McGuire
Time: February 10, 2009, 7:15 am

Much like everyone else I am very annoyed that my plan miles have been treated this way. It’s nothing more than a cash grab. Please count me in on any action

Comment from Adelio
Time: February 12, 2009, 6:24 am

OTHER THAN VENTING OUR FRUSTRATIONS ..HAS ANYONE TAKEN UP THE CHALLENGE / LEAD OF A CLASS ACTION SUIT??? wILL ANYONE CONTACT US ?

Comment from Shads
Time: February 18, 2009, 10:18 pm

Someone should create a group in facebook and target Aeroplan, AirCanada and anyone who participates in this program. A hear that creating a big buzz in this manner will mean a lot to those in negative advertising…

I have also lost my point to Aeroplan! Unfortunately, nothing could be done. I tried to talk to them but there was no use.

If there is a law suit! Of course I would be in!

Comment from Gerry
Time: February 27, 2009, 10:08 pm

Found out from my statement that I had missed using my card by a couple of months and lost 258,000 points. Was saving up for a trip after retirement, had health issues and when we were ready to use, no points. I will make it a point not to deal with a business that have aeroplan as a partner. How many thousands of dollars I have spent with Air Canada and Avis to have that many points. No more business from me.

Comment from John
Time: March 1, 2009, 8:19 pm

I have been collection points since the 1980s when the points program was part of Canadian Airlines. I just lost 52,000 points due to not using my points or adding to them. If any other disatisfied customers want to write to the president and CEO the name and address is as follows:

Rupert Duchesne
President & CEO, Aeroplan
5100 Boul De Maisonneuve
Montreal, Quebec
H4A 3T2

You are encouraged to take a few extra dollars out of your pocket and send the letter by courier, not by regular mail.

Comment from Glen
Time: March 6, 2009, 11:03 pm

I, too, lost points without any notice … over 220,000 points!

Comment from Bruce Kubinec
Time: March 8, 2009, 11:12 am

i lost my points and would like to be part of the class action, i had 50000 points and they got completely wiped with no warning or letter. Called to complain, but they dont care or even want to listen!!!! Sign me up

Comment from Michael Kelly
Time: March 23, 2009, 7:36 am

The same story. Lost 150,000 points without any warning. I had transferred points from other airlines into this account. Has any action been taken? Count me in.

Comment from Catharine Gonnsen
Time: March 29, 2009, 2:45 pm

I too wish to be part of any class action taken.
Count me in.

Thankyou.

Comment from Mike J.
Time: April 5, 2009, 2:55 pm

Ditto for the lawsuite. I was offered my points back for $500.00. I would feel better about puting these monies towards lawyers fees with some probability of receiving my points back than paying the thief for getting my points back.

Comment from Brian H
Time: April 30, 2009, 9:14 am

24000 Points stolen. We need a lawyer that is willing to take these guys on.

Comment from Rachid TAzi
Time: May 7, 2009, 5:13 pm

I am furious! Last year I tried to get a ticket to Italy with my almost 100000 points, they wanted me to pay an additional 1700$ for 2 tickets. The regular price with Air France was 1800$ ! So I kept my points and bought tickets with Air France. Now I have found out my accumulated 100 000 points have been voided because I haven’t had any transactions for more than a year. I was sure I was still admissible because I was a client at Bell Canada up until I learned Bell Canada has not been a partner since Dec. 2007. I was never advised. When I called Aeroplan customer services, they weren’t interested in solving my problem. I was a member for more than 25 years and they treated me with disrespect. I support any future actions you may undertake.

Comment from Rachid Tazi
Time: May 7, 2009, 5:18 pm

lost 100 000 points. It’s a robery, I will support any class action.

Comment from MIKE
Time: May 24, 2009, 10:50 pm

NO DETAILED POINT INFO JUST FINAL BALANCE .
NO EXPIRY DATE ON WEBSITE.
50K POINTS 500 DOLLARS TO GET BACK.

Comment from Joseph
Time: May 27, 2009, 6:13 pm

After 10 months of battling with aeroplan, today aeroplan officially responded that I will not get my 227,000 points back. They claimed they sent me an email to advise me losing my points, guess what I never got one to. I went right up the ladder to the president, and still a big NO. I also sent them proof of all my incoming emaill, my company keeps all incoming mail for 10years and still NO. The funny thing they included in the email today that I can buy them back, what do you think of this bullshit? I’m wondering if the board of directors know what going on!

Anyway COUNT ME IN FOR THE CLASS ACTION , does anyone know who and where to sign?

J.stalion@gmail.com

Comment from Joseph
Time: May 29, 2009, 5:48 am

The person I sent my complaint to at Aeroplan was.

Vince Timpano, President, Aeroplan Canada
5100 Boulevard de Maisonneuve W
Montréal Québec
H4A 3T2

You can forward your emails to him as well.

Does anyone know, Is there a class action underway?

Comment from Joe Krupa
Time: May 30, 2009, 11:21 am

I am completely onboard with a class action suit if there is one. The web is full of talk of wanting to participate in a class action, but I can’t seem to find if one is actually in progress. Somebody please let me know if there is one happening.

Thanks,

joe-krupa@hotmail.com

Comment from Koral
Time: June 23, 2009, 11:46 pm

I guess I’m in the same boat, except my membership started in Sept 17 2002, and on March 15 2009, they decided that my account expired, together with about 75000 points. There was also no email or mailed statement that my account is about to expire. I just found it out today, June 25th 2009, as I’m trying to book another annual trip, and was shocked to se 0 point balance. By their rules, the account is valid for 7 years, by that my account would expire on Sept 17 2009, and I did take at least one overseas trip every year.
Somebody should be held accountable. This is not the way to reward their loyal clients, or do they regret offering and providing this service in the first place?!

Comment from Louis Bell
Time: June 24, 2009, 7:04 am

I’m thinking of suing the airline for a similar issue. My lawyer would like to have a look at the original Terms and Conditions for the Aeroplan program (while it was being run by Air Canada) from 1992 or 1993. Does anyone have these available? They should have been included in the “welcome package” for newly enrolled members.

Comment from tony beaulieu
Time: June 24, 2009, 9:09 am

I would like to take this opportunity to thank aeroplan for introducing me to Westjet.
I would also be willing to add whatever I can to any type of action that may be taken.

tonybeau@shaw.ca

Comment from Louis Bell
Time: June 26, 2009, 2:23 pm

Regarding my post above (June 24), please add my email address
louisjbell@gmail.com for anyone who can provide this info.

Thanks

Comment from Bob McDougall
Time: June 27, 2009, 10:32 am

Let’s move on this class action – there must be millions of points at play with a substantial dollar value!

Comment from Duane Skerrett
Time: July 3, 2009, 10:06 am

Count me in on any Class Action Suit. Read the article on the CBC website. I lost over 250,000 aeroplan miles due to inactivity.

duane_skerrett@hotmail.com

Comment from Michael Shorthouse
Time: July 3, 2009, 4:08 pm

I too lost a whole bunch of Aeroplan miles. I tried to recover them but was not able to do so. How can I become part of a class action lawsuit?

Comment from Arthur Selin
Time: July 4, 2009, 5:27 am

I was a faithful Air Canada flyer and accumulated 186,000 points with Aeroplan. I also bought gas at Esso in 2007-2008 to keep my plan active. But I did not always present my Aeroplan card while purchasing gas or Esso did not credit my Aeroplan account. My account was subsequently emptied of all points. Currently, Aeroplan sends me to Esso who send me to Aeroplan.
I would like to participate in any class action.

Comment from Dominique
Time: July 4, 2009, 7:13 am

I lost my 75K points and I’m P.O. What kind of Loyalty program doesn’t take the time to warn their members when points are at risk. My attempts with Aeroplan were futile. I’m in with any action suit out there!

Comment from Gerard Friess
Time: July 4, 2009, 9:28 am

In my case, lost 100 883 points. It’s a real scandal ! Had planned a dream trip !
I will support any class action. – Count me in.

Comment from Bill
Time: July 5, 2009, 5:46 am

How do I get involved in this class action against aeroplan. I saw a news stroy on it it an want to find out more.
Thanks

Comment from Oliver Garus
Time: July 6, 2009, 6:52 am

I lost 100,000 points!!!
I hear the Quebec Superior Court has granted authorization to launch a class-action lawsuit challenging Groupe Aeroplan Inc.’s practice since October 2006 of cancelling points accumulated in its loyalty program.
The motion, obtained by Montreal lawyer Owen Falquero of Merchant Law Group LLP, was filed on behalf of about seven plaintifs across Canada, but the number of petioners, if and when a class-action suit is launched, could balloon to thousands of people.

Comment from Dara Rowland
Time: July 6, 2009, 6:38 pm

Last Friday I called Aeroplan to redeem points. From the letters here, I need not explain what news awaited me.

Would I like to pay $250 to get my points back? Are they nuts? They should pay me for not notifying me that this was about to occur and for treating their customers so badly.

The first phone agent I spoke with insisted they sent me a notice in July 2008. They did not. The second agent said I was notified in October 2008 and sent me a “copy” of the phantom notice. When I checked my monthly notices from 2008, they all display my points balance and none mention any potential points loss.

I am no idiot. I’ve been flying Air Canada for business and pleasure since 1987 and have been an Aeroplan member as long. I’ve accumulated and redeemed points many times. I can only conclude they never notified any of us of the planned points claw-back, and are trying to cover that up now.

For this event to have reached public attention indicates that Aeroplan lacks the ability to treat clients and plan members with any level of respect. I don’t plan on flying Air Canada again, and I certainly won’t trust Aeroplan. What they have done is underhanded and a disservice to Air Canada and its partners. In this economic environment that is not only reprehensible but just plain stupid.

Bring on the class action suit. Sign me up.

Comment from Mike Perlynn
Time: July 8, 2009, 5:22 am

I used Air Canada quite frequently and in one year I clocked close to 97 individual flights. I was saving the points to book a fantastic holiday for my wife and myself.

A period followed when I stayed close to home and did not fly. When I inquired about my point balance to book our fantastic get away, I was informed that my account was cancelled due to inactivity.

Comment from justin
Time: July 8, 2009, 4:25 pm

i have also lost my aeroplan points..can someone email me with details on joining the class action

lignumseiko@gmail.com

Comment from Nathalie
Time: July 8, 2009, 6:41 pm

I’m so glad to hear that someone is taking steps against Aeroplan.

I knew of the 7 year rule, but was shocked to learn about the 1 year rule of inactivation. The last time I accumulated points was in Feb 28, and the reason I flew with Air canada, and Star Alliance was because of the points (accumulated 22,000 on a trip to Africa). Combined with other points, this was sufficient for a trip to Vancouver.

I was told the same thing – an email went out last December. Funny thing though is that I get Air Canada emails in my inbox, and the last one I received was in August.

when I called their number, the guy on the phone was quite rude. He also indicated that the “points” were a reward, and nothing more, and that they should have not impacted my buying decision with Air Canada. What a load of crap? In this case, it did impact my decision.

I can see that the real problem is that Aeroplan is no longer owned by Air Canada. they changed their scope, their perspective… the rules changed along the way, and people have not really been advised properly!

Sign me up.. wherever this lawsuit is. I was ok with the 7 year rule, but the 1 year rule.. is just wrong! In fact, isn’t it the same thing.

Thanks

Comment from Jack Mari
Time: July 8, 2009, 7:35 pm

We lost over 200,000 points without even knowing it. We were told we had been sent an e-mail advising us our point would be erased but we have no recollection of receiving it. Do you know how much money we have spent to earn these points? This is total teft. Aeroplan is part of Air Canada, our national airline company, this is ambarrassing. We demand a fair settlement!

Comment from Joseph
Time: July 13, 2009, 12:44 pm

There has been a class action filed against aeroplan, login and singup.

http://www.merchantlaw.com/aeroplan.html

Comment from Marilyn Pollard
Time: July 13, 2009, 5:50 pm

I recd. a letter from Aeroplan dated May 10/’07, which stated: 1) members must earn or redeem miles every 12 months to avoid expiration of their miles, and, 2) all Aeroplan Miles existing in my account before Jan.1/07 will be deemed to have been earned on Dec. 31/06, and must be redeemed by Dec. 31/’13.

These statements seem contradictory, allowing me until the end of 2013 to redeem my miles. But I guess they meant only if I did a transaction once a year, because in fact they did cancel my 32,000 Aeroplan Miles, which I had been saving up to use in my retirement years (like now!). I did receive notice, as above, but was unable to make a trip within the specified time and did not know I could buy gas, for example instead of flying. Yes, call me stupid also! I had moved and didn’t think to notify Aeroplan, so wasn’t up to speed at all on the fact one could do anything other than fly to gain miles. I was just happy to know I had a few miles I could use in my dotage, when they are most needed.

I don’t believe there is any justification for canceling anyone’s Aeroplan Miles for reason of inactivity, and am thrilled to see all of the comments. I will join any class action suit, and am emailing Sue@hotmail immediately, and it seems there are some others in the comments also! All together now: I’m mad as heck and I’m not gonna take this anymore!

Comment from K. J. Rushton
Time: July 16, 2009, 4:17 pm

I have long been angry about my loss of Aeroplan miles, the one-year inactivity clause and the seven-year rule.

Some customers amass points because they are truly frequent flyers. These business flyers are lucky to acquire tens of or hundreds of thousands of points and are able to keep their flight activity.

When Air Canada and their Aeroplan started their frequent flyer points, everyone was able to gather points. There was not a single disclaimer in the original contract to join Aeroplan that specified limited use would cause a loss of points for inactivity.

There were many people who joined who would not be classified as true frequent flyers. Unfortunately for them, it would take years to acquire miles to some day make use of them for a trip.

Aeroplan stole those dreams and saved miles away from those less able to amass large mileage numbers on a frequent basis. Yet they falsely encouraged people to save them.

Aeroplan/AirCanada knew this large cohort of infrequent flyers represented an enormous some of miles equated to billions of dollars that would be paid out for reward flights. They were acutely cognizant these flyers could, at any time, cash in their miles. Air Canada was in a competitive market, stocks and profits were down and they needed to find a way to protect the company from the billions of dollars in miles held by less-frequent flyers.

Their calculated plan to strip miles away for inactivity was based on hard data they had developed on flyer statistics. They knew many of these former passengers of Air Canada would not be aware of their scheme and ad campaign to inform Aeroplan members of their intent… let alone fly regularly.

Aeroplan and Air Canada knew their customers well, they were tracking their customers and their frequency of flights. They counted on the inactivity of thousands of infrequent flyers to help their bottom line. They were making money on business and first-class patrons and irregular flyers were potentially a threat to the airlines financial stability. Sadly, to date, they have gotten away with this maneuver.

Once again, blue-collar, lesser-paid Canadians get shafted by a greedy corporation that once, long ago, aggressively encouraged their customers from all classes of society to join their Aeroplan mileage program. When their poor financial performance threatened the Board of Directors and their Senior Management Officer’s shares and bonuses, they saw their way to eliminate the potential frequent flyer redemption liability to save their investments in Air Canada and Aeroplan.

I give them “A” for creativity, but a “D” for Dumb move.
Canadian’s from all walks of life are not as stupid as I think Aeroplan had anticipated their infrequent flyers would be.

Their disingenuous rewards plan will soon come back to haunt them. Ultimately causing them large legal costs and hopefully the return of all lost miles to those frequent and infrequent flyers whose hard-earned monies were spent to fly with Air Canada and earn Aeroplan loyalty miles. Air Canada’s short-sighted inactivity plan will become one of their worst corporate nightmares. Regardless their legal teams effort to stave the inevitable.

Please, if you wish to proceed with your class action suit, count my partner and I in. I am in support of all who have been victims of Aeroplan’s chicanery!!!! Specially to repay the moms and pops, aunts and uncles, students and grand parents who have been taken advantage of by Air Canada’s and Aeroplan’s insincere, dishonest, dupicitous actions to take away honestly acquired reward miles for customer loyalty.

Aeroplan is culpable and theft is too light a word to describe their
appropriation of miles… miles acquired from after taxed savings.
Reward miles were created by these two groups to build flyer loyalty and their coffers. When they mismanaged their businesses, they reneged on their promises to reward good customers who did support them by flying frequently with them.

The absconding of my miles is in essence no different than a Ponzi scheme. I was promised something for my business and Aeroplan has not kept its contractual obligation to me. I kept adding to their profits by being loyal, but when times were tough for them, they saw it their right to rescind their agreement to honour my collecting miles with their air miles plan.

The bottom line for me, and I think others, is I want my points/miles/rewards back. If this not possible, then I want my money back. I paid to fly with Air Canada and I accrued dollars for miles at their encouragement to reward me for my loyalty.

They can’t have it both ways, at least not without a damn good fight!!!!!

It is high time they got their knuckles rapped for their deceitfulness, lack of corporate best practice and dishonesty.

Is it any wonder Air Canada is not doing well? They have scr*#ed their pilots, in-flight personnel, ticket takers, maintenance workers and other unions. They need to read or reread the loyalty business model coveted by smart corporations who truly value their customers.

“Loyalty Business Model”

The loyalty business model is a business model used in strategic management in which company resources are employed so as to increase the loyalty of customers and other stakeholders in the expectation that corporate objectives will be met or surpassed. A typical example of this type of model is: quality of product or service leads to customer satisfaction, which leads to customer loyalty, which leads to profitability.

KJR

Comment from Jack Mari
Time: July 16, 2009, 7:39 pm

I had over 200,000 points that vanished without any warning. I do not recall receiving any e-mail or correspondance alerting me that my points would be erased if there was no activity in my account for one full year. This is total theft. You can imagine how much I’ve spent in dollars to earn these points. I will join any class action suit and am emailing Sue@hotmail immediately.

Comment from victor fung
Time: July 16, 2009, 11:39 pm

I would very much like to participate in this class action suit. I have tried rectifying this situation by three phone calls, two e-mails, and one letter addressed to the president of aeroplan about this, including getting Hilton and other affiliated hotels to retroactively put in my past claims as suggested by Aeroplan representatives. After almost a year of futility, not only was my letter to the president unanswered, but the aeroplan phone representative hung up on my highly civil requests. I have lost over 54,000 points, my wife over 33,000, accumulated over the past 20 years. I am outraged.

Comment from Lori Davidson
Time: July 27, 2009, 4:30 pm

I wanted to go on a trip this spring and when I went to claim my 39,000 points from Aeroplan, they said that I had lost all of my points because I had not used my Aeroplan card for one year and two weeks.

Please let me know what I need to do in order to be part of this class action law suit….Thankyou

Comment from Joaquin Reyes
Time: July 27, 2009, 9:31 pm

http://www.merchantlaw.com/aeroplan.html

This is the firm filling the class action. Wife lost all her miles. She never got the famous e-mail. If we could use the lame excuse of : ” I sent you email, hence, I assumed you are informed”, many of problems will be solved right away for anyone. Whoever is directing Aeroplan, certainly doesn’t know about registered mail or phone calls to inform such drastic change.

Comment from Leila
Time: July 28, 2009, 10:20 am

They’ve basically wiped out my points twice now—just recently due to so-called inactivity (even though I had gotten points from Tropicana juice purchases). The first time they stole the points I had inherited from my late father’s account. Talk about mean-spirited. Even though I didn’t have that many points (it’s not like I was going to get many rewards with their program—none so far). I much prefer Airmiles and get a lot of stuff from PC Mastercard and even Shoppers Optimum. Aeroplan is a pretty useless program—at least for me.

Comment from audrey
Time: July 29, 2009, 12:16 pm

I paid to join Aeroplan. I thought we had a contract. Aeroplan keeps unilaterally changing the terms of our contract. I do not think this is legal, fair or equitable.

I have not lost points yet, but I resent fly with us once per year or else you lose all your points. I wanto to travel at times suited to me, not when Air Canada is threatening me.

Comment from Pat robb
Time: July 30, 2009, 8:09 am

I found out that I lost my aeroplan miles last Feb. I was angry! They told me when I called that they had informed me and I still let my account become inactive. I don’t believe I received anything.

Comment from Jean Gregory
Time: July 30, 2009, 4:41 pm

I also had many thousands of points deleted. I would be interested in joining a class action suit.

Jean Gregory

Comment from Jim Inglis
Time: August 2, 2009, 5:58 pm

I just discovered I have lost 296,685 Aeroplan Points that I have been saving for retirement travel since 1988.

Comment from Ambrish
Time: August 13, 2009, 1:04 pm

Today I came to know that I lost more than 50 000 aeroplan points. They just stole my points. I was saving them for last many years. I am really mad. Class action suit is a good idea.

Comment from Ian
Time: August 19, 2009, 4:56 pm

Today I found out my father lost 112210 points, he suffers from memory loss and has been taken advantage of. How does this proceed?

Comment from valerie Orr
Time: August 27, 2009, 1:22 pm

I too have lost upwards of 46ooo points. I send in as instructed, the bills that would have been credited to my account and kept my Areo points active.
They found some way to avoid reinstating my points.

Comment from Sam
Time: August 30, 2009, 5:24 pm

I lost 85000 hardearned points to this idiotic policy last year. I am still mad as hell. I haven’t flown Air Canada, they don’t seem to care. What a way of treatig their customers. I am all in favour of the litigation.

Comment from Liz & Doug McKnight
Time: September 1, 2009, 8:36 am

Count us in – we lost all our points during a busy time in our lives when we were moving… we also we told NO… points now zero.

Comment from Darlene
Time: September 1, 2009, 5:38 pm

We’ve lost 55,000 aeroplan miles and they said they notified us but they did not. This is nothing but theft and very poor business practise. Please let me know if litigation goes through. Aeroplan should not get away with this. Then they want to charge us $500.00 to reinstate. No other rewards offer takes their points away, why can Aeroplan?? There are hundreds of thousands of aeroplan miles that have disappeared. Please do something about this if you can!

Comment from Peter
Time: September 2, 2009, 9:43 am

I’ve recently found out that I was SCREWED by AeroPlan & Air Canada just like everyone else here. What is involved in joining this Class Action

Comment from William Pettigrew
Time: September 8, 2009, 8:46 am

Aeroplan is a common thief, they stole an asset of 105,000 miles from me and they should be punished. Not only will I not fly any carrier associated with Aeroplan, I would gladly join the class action suit.

Comment from Paul
Time: September 10, 2009, 5:56 pm

Like the rest , I got screwed out of my points. Sign me up for a class action suit.

Comment from Linden and Brenda
Time: September 22, 2009, 5:11 pm

We lost over 230,000 points combined. It really sucks because its nice to collect and save for a special trip. It seems AEROPLAN / Air Canada have found a way to make their customers very unhappy. If their only excuse is that it makes for uneasy shareholders because of the possibility of a mass redemption, causing a cash flow shortage for the company, then that tells you a little about their inability to budget their business. Remember the old saying – if its too good to be true- it usually is. PS/ is the rumour true that competitors are thinking of offering a similar plan and immediately providing new customers with the same amount of points lost with proof, plus 5,000 bonus points for joining?? Wow, now that’s smart marketing. Send me info on the class action please.

Comment from Ken
Time: September 24, 2009, 1:27 pm

I’m In! Please send the necessary info.

Comment from Farid
Time: September 26, 2009, 11:26 am

My wife and I lost a total of 45,000 points. When I called they are asking for more than $500 to restore the points. This is just daylight robbery.

I would like to join the law suit.

Comment from Blaise
Time: September 30, 2009, 11:06 pm

Count me in to a class action. I lost 148,000 points due to the 12 month rule – obviously I wasn’t notified, or I would have prevented it. I’ve been an Aeroplan member for over 20 years.

Comment from germaine tremblay
Time: October 4, 2009, 10:39 am

Count me in! Same story… after giving my $100 every year to CIBC for the privilege of using their visa card, discovered I had lost over 75 000 points. I had made SEVERAL attempts to access my Areoplan account online in order to update my mailing address, and was unsuccessful. On the day I finally got through, I discovered a 0 balance! I contacted Aeroplan, their customer service, and the president, all to no avail. I had NEVER received notice of their new policy by mail, nor by email, and have refused to pay the reinstatement fee of more than $500. I have not been on an Air Canada flight since, and will not !

Comment from Steven Center
Time: October 5, 2009, 7:46 am

I`d like to join your protest because I was robbed of 15,000 points without getting proper notice from aeroplan organizers.

Comment from Sonya Reuter
Time: October 12, 2009, 2:34 pm

Hi-just found out that my Aeroplan points were zero’d out while I was out of the country. The only notification I received was one email. I had limited access to email while out of the country, and did not receive the email.
I had no way of knowing when I discontinued the credit card I had that contributed to Aeroplan miles, that I would have an expiry date on the miles. The credit card did not advise me, nor did Aeroplan remind me of an expiry policy.
As for the expiry of miles, Aeroplan did not follow up in any other way except for the one email, which they ASSUME I received because it did not kick back to them. A follow up letter to my home would have shown intent by Aeroplan to ensure that I was aware of the situation.
In my opinion, a this was a very irresponsible manner of handling my assets which I entrusted to them instead of another air miles collectors such as Airmiles.
I have used Aeroplan for over 15 years and am extremely disappointed in their trite, “too bad for you” treatment that I just received. The telephone operator just wanted me to pay up and shut up.

Comment from Cheryl Howell
Time: November 19, 2009, 1:55 pm

i went to book a trip to Toronto to visit my failing father on the occasion of his 87th birthday. Aeroplan with only one email indiscriminantly removed my cherished miles.
i am heartbroken that i wont be able to visit my father.

Comment from Claude Chasse
Time: February 17, 2010, 5:01 am

Even when you have 500,000 miles its very hard to find seats with Aeroplan. They rarely have seats or when they do they are triple the points. A class action should be initiated. Since they have separated from Air Canada the seats availability is ridiculous . Don’t waste your energy and dreams collecting those points.

Comment from Mike Ru
Time: March 1, 2010, 10:24 am

I also lost many points, sign up for a class action suite at:

http://www.merchantlaw.com/classactions/aeroplan.php

Comment from Terry
Time: April 5, 2010, 6:37 pm

I just lost 103,000 points due to the inactivity rule. They are simply robbers. I called Aeroplan and their staff was also very rude. How can this kind of company survive. I would love to join the class action suit against Aeroplan

Comment from J Wartenbe
Time: June 4, 2010, 1:55 pm

I was in the process of having been diagnosed with Multiple Sclerosis and severe depression as a result when I found out I lost my 54000 points. Now not working since 2001, paying to reinstate the points would be too much of a burden for me financially.
Please let me know if there is going to be done for ‘the little guy’ against Aeroplan to get our points back.
:(

Comment from F. H. Fleming
Time: July 13, 2010, 3:23 pm

I lost 67,000+ points back in July, 2007 and would have had to pay upwards of $700 to buy them back.
I refuse to pay, thinking I might as well pay for the flight.
I would be interested in joining a class action. A friend asked me if I knew that there was a class action under way, so I googled and found this site. I hope I’m not too late.

Comment from A Cantor
Time: November 5, 2010, 3:01 pm

I just lost 49,000 miles, my account expired 5 days ago. No notice, no email, no phone call.. When I called them, I was told to send any invoices with either a hotel or airline to which they partner with. I did, and no luck. When I asked them what they did with my miles, they would no tell me. My profile is current on their site, and I receive monthly statements, so why no notification?? I even switched banks to get a 10,000 mile offer…waste of time. Will GLADLY join a class action suit against the biggest crooks in Canada.

Comment from J. Patterson
Time: November 16, 2010, 7:04 am

150,000 points stolen…I’m in.

Comment from E. Coombes
Time: November 19, 2010, 11:26 pm

Gift cards aren’t allow to expire anymore. Neither should these points that we’ve earned. Count me in.

Comment from Sarwar Alam
Time: January 21, 2011, 10:22 pm

Myself and my wife were saving our Aeroplan mile for long time to use them for a good vacation but suddenly we found both of our aeroplan accounts are Zeroed from a total of 300,000+ aeroplan miles. We became very much surprised and contacted aeroplan to find out about it. They informed us to pay $3000 to reinstate our mileage which we could not afford. Now, we are looking for ways to get back our hard earned mileage. Any suggestion would be highly appreciated. My email: sarwaralam@hotmail.com.

Comment from paul Frempong
Time: January 21, 2011, 10:35 pm

I lost 25,000 points. please count me on the class action

Comment from Leo Bernier
Time: January 27, 2011, 8:32 pm

I was an early-adopter of Aeroplan in the mid-eighties, saved my miles and had a balance of approximately 15000 miles… i was involved in a car accident in 2005 which has left me with spine and spinal cord injuries, which necessitated 2 spinal fusions with full instrumentation. I have been unable to travel or have a regular life since that day, i was one of those which was notified that my points would be voided if i did not use them, i communicated with AC asking them for some compassion…no such luck! Hell Yeah i want to join this action… more out of principle!

Comment from E Hryciuk
Time: February 17, 2011, 7:02 am

Lost 90,000 points to these thieves. Count me in

Comment from computerperson
Time: March 14, 2011, 1:01 pm

I reg’d with Merchant Law for their class action.

Anybodyknow the current status?

Comment from Joseph
Time: April 5, 2011, 11:52 am

I also registered with Merchant Law , I have not received any confirmation or update as to what is goings-on. I think its not going to happen, my seven year expiration is coming up and finally got my first AEROPLAN letter stating this. So is anyone know or has seen any documentation on a class action against AEROPLAN you can email me personally.

Comment from Joseph
Time: April 6, 2011, 4:21 am

Here is an update from Merchant Law,

“However, although your email raises a significant matter, I am afraid we cannot offer to pursue this matter or provide any advice.

As you can appreciate, as one of Canada’s leading class action and litigation firms, we receive many requests to pursue a variety of individual lawsuits and class actions, and we hope you will contact us again if new legal matters arise”.

Basically we are on our own , does any one have any other ideas?
Joseph

Comment from Michael Bertolli
Time: February 29, 2012, 9:34 am

im in, i lost 60,000 mile.

mberton605@rogers.com

Comment from bev scheiffert
Time: March 9, 2012, 5:57 pm

A few years ago I called Aeroplan to use our points and they said they had expired – we had not been informed of when they would expire. There were enough for a round trip to Hawaii. The Aeroplan employee just laughed and said I could buy them back for $450.00 but I declined; however I always tell my story to anyone I know so it doesn’t happen to them. I would like to be part of the class action if it would help get our points returned.

Comment from Lance Soskin
Time: June 21, 2012, 9:23 am

I’ve posted Aeroplan executives’ email addresses on my site if you want to contact them: http://t.co/GK6BAVQd

You can also vote on whether you think Aeroplan’s policy of expiring points is ethical, on my site http://www.eQuibbly.com here: http://bit.ly/LgzyOq

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